返金ポリシー

Vie Belles 戻る

We have a 30 day return policy.
To be eligible for a return, an item must be unused and in the same condition that it was received. We also require a receipt or proof of purchase and the product must be in its original packaging.*

*If applicable, special situations may apply for partial refunds.

Several types of goods are exempt from being returned:

  • Purchases exceeding the 30 day return date.
  • Perishable goods such as food cannot be returned.
  • Gift cards are non-returnable/refundable.
  • On sale items are final.

Please do not send your purchase back to the manufacturer.

運送

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds (if applicable)

If you have checked your bank account and have not received a refund, contact your credit card company and/or bank. There is often a processing period and it may take a few business days before the funds are officially transferred.

If you have done the above and still have not received your refund, please contact us at support@viebelles.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange a product (for the same item), send us an email at support@viebelles.com.
Send the product(s) to:

USA & INTERNATIONAL

Vie Belles CANADA INC (619055)
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675
ユナイテッド STATES

カナダ

Vie Belles CANADA INC (619055)
1282 VERNON DRIVE
VANCOUVER, BC V6A 4C9
カナダ


Gifts

If an item was marked as a gift when purchased and had been shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If you have received a Vie Belles product as a gift and wish to return it, please ship the item to us and we will notify/refund the person who had made the original purchase.

交換

If you wish to exchange your purchase, simply return your item(s) within 30 days of delivery and indicate the desired replacement product. The difference in price for exchanged items will be calculated and charged.

Please see below for shipping costs regarding returns and exchanges.

運送

For all returns/exchanges, please ship item(s) to:

USA & INTERNATIONAL

Vie Belles CANADA INC (619055)
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675
ユナイテッド STATES

カナダ

Vie Belles CANADA INC (619055)
1282 VERNON DRIVE
VANCOUVER, BC V6A 4C9
カナダ

 

Our Worry-Free Guarantee

We offer two options for returns:

  1. FREE returns for store credit. Ship it back at no cost to you.
  2. Money-back on the original payment method. We'll make the process easy and you'll receive a full refund minus the return shipping costs.

Returns must be made within 30 days of delivery and they must be in the original condition. Refunds are on merchandise value and do not include shipping fees paid at the time of purchase, if applicable. This option is not available for customers in select remote locations for scheduled delivery items.

If you choose to proceed with option 2 then:

A - Canada & USA Returns:All product refund/exchange shipping charges sent to Vie Belles will be at the customers' expense. However, we will cover the shipping costs for all products returning to the customer (無料で)!

B - International Returns: All shipping costs regarding refunds/exchanges are non-refundable and will be at the customers' expense.The cost of return shipping will be deducted from your refund.

Depending on location, product arrival time may vary.

When shipping items over $75, we encourage the purchase of tracking service and/or shipping insurance.Vie Belles 輸送中に発生する可能性のある損失、損傷、または盗難物について責任を負いません。評判の良い信頼できる輸送サービスを使用してください。

キャンセル

ご注文をキャンセルしたい場合は、すぐにお問い合わせください。

リクエストが承認されたときに、これらの指示に従って、製品を返します。

返品/交換リクエストを送信してください。